In this case you will need to send them a payment request via email. Through the email they will have the option to pay you directly to your Payoneer account. You can find more information on Payoneer's billing service and how to use it on their FAQ page.
Happy and willing to answer general questions.
For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.
That is for using the Global Payment Service. Try sending the payment request from the Euro Balance and have them pay via credit card.
Don't use 'Request a payment' service for middle east. I received a payment from my customer based in middle east via 'Request a payment' service and it is still in 'Pending' state after 10 days and I don't know when I get this payment loaded into my debit card.
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