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Hello,

Like some other users, the Payoneer card is the only available method for me to withdraw payments as I can't add my bank account to my Payoneer account.

I understand that Payoneer are working to issue new cards from another provider, but in the meantime please allow users to continue withdrawing new payments via the current card. New received payments should be added to the virtual balance by default, and then the user can either withdraw them to their bank or transfer funds as needed to the card.

Even when new cards are issued, mail delivery can take more than a month in some countries under normal circumstances, and with the current Covid-19 measures, it can take even longer. So, please allow us to continue withdrawing new payments using the current card until a new one is received and activated.

And also please consider adding other withdrawal options, like withdrawing funds to our own bank debit card (Visa or MC).

No problem with moving my excess funds that are not on the card as expected like others are mentioning.

Business, as usual, as far as I am concerned. Next month's payment will come in and be available to move to another bank so that's fine for me.

The money is on the cards is 100% safe, it really dumbfounds me how people who don't have a clue whats going on chime in with an opinion. As I said before the money is there, all of it! It is in a Barclays account (One of the biggest and oldest banks in the world). It's simply ringfenced by the FCA until they come to a solution on how to get it back to you.

Those whining about Payoneer should have acted sooner just confirm how uninformed they are. There was no reason to expect that UK Wirecard was going to have any issues at all. If you cannot understand that then don't comment.

There is a reason that so many companies got caught out by this and that is there was no reason to think Wirecard UK would be affected by the stuff going on at Wirecard Germany. They are separate companies.

They are fixing it now, give them as much time as they need, chances are that they are putting in place an even better and more robust solution than before. Do you really want them to rush this and face further disruption?

Also, please understand that Curve was in the process of moving cards long before this happened. They were already planned to switch on the 28th regardless. So to say what a fantastic job Curve did while berating Payoneer is ridiculous, it's not the same situation. What you can draw from that is Curve was able to switch while keeping the existing cards. Something I'm sure Payoneer are pursuing along with many other options. Ultimately they will choose what is best for their customers.

In short please stop with these ridiculous posts if you don't understand the system. It doesn't help and it stokes completely unnecessary fears in people who may be very stressed out at this time. Relax and lets wait for further updates.

Dear Payoneer and @Leonid_Payoneer,

I have been with Payoneer for 12+ years and always spoke highly about your services. Currently stuck with 5000 pounds on GBP card and 5500 GBP over the limit. I am assuming those 5500 over the card limit are safe so I didn't try transferring them elsewhere -- if I have to transfer them that will be the end of your usefulness.

Next day or two are crucial for your services, as we can see from curve experience you _can_ transfer cards to other provider immediately, they already did it yesterday, on Sunday:
https://discover.curve.app/a/wirecard-whats-happened-what-it-means-and-how-were-fixing-it

I really hope you will act quickly. I won't starve if you mess with my money but you are already messing with my upcoming holiday. My rough estimate is that you have couple of days before people start moving away from your services, if you don't restore card functionality this week I know I'll be forced to switch to another provider -- something I would hate to do because of our long history.

I _really_ hope you are not just waiting to see what's going to happen with wirecard UK, people will see that curve and other providers do much more than just waiting.

I have huge confidence in you, please act quickly.

There is an unbelievable amount of stupidity here. You lot are absolutely insufferable.

Pockit, Curve, etc All affected.

My Curve card went down and is already back up and running. Payoneer I assume will either seek to reactivate the card with a different provider or issue new ones it's simple as that. Whining will achieve absolutely nothing, getting the pitchforks out is just pathetic.

Give them time, they have always been great, no one really provides a service like it and they do it well. This happened and not in the way everyone expected it to (in the way that it would have made sense, the FCA acted in a really unique way in this situation and that was what caught people off guard"

Anyway, your money is safe, it's ringfenced in a Barclays account.

To the staff at Payoneer, thanks for handling this, I know it will be sorted ASAP and thank you for keeping us updated.