الأفضل
رد: Не могу зайти в свой кабинет
@pavlov25 написал:
Добрый вечер! Пробую зайти в свой кабинет и не получается, думаю кто то его взломал, что делать, пытался восстановить пароль, номер там вообще не мой, а на почту не приходят ссылки для восстановления. Помогите решить вопрос
Если на счету были деньги - есть вероятность что их уводят - пробуйте связаться срочно по тел. 1-646-658-3695
Если денег не было и поэтому "не горит" - номер в Украине 9:00-23:00 по киевскому времени, Пн-Пт
38-089-320-24-26
gastor
رد: Payment rejected by payoneer security department
Not sure why this may have happened, but I recoommend you contact Payoneer support to see if your account is set up properly before sending the next payment in order to ensure it gets loaded to the account on the next transfer attempt.
رد: ¿Puedo hacer transferencias desde mi cuenta payoneer a Bank of America?
@Stefanyasr Hola! Lamentablemente no es un servicio que esté disponible en todos los países, sin embargo estamos trabajando constantemente para poder ofrecerlo cada vez en más países. Puede consultar con Atención al Cliente sobre su cuenta en particular. Saludos!
رد: Will I pay 2 years annual fee regardless I have income on master card?
Hello Nevena,
If you never received a payment, you will not be required to pay past annual fees. The annual fee applies to the time you are considered active, which is based on when you received your first payment through Payoneer.
رد: البريد الموجه
بشكل عام,لا, لانستطيع توفير ذلك لان البريد الذي يصدر من خلال البريد الموجه يصدر بشكل مجاني ولا يوفر رقم متابعة للشحنة بكل اسف و شكرا
رد: when does the annual master card fee get charged?
Hello Nemisis,
The annual fee for the service is charged 12 months after you receive your first payment to the Payoneer account with an active card.
If you received the payment before the card was activated, the annual fee will be based on the date when the card was activated.
رد: Карта prepaid mastercard
@JudgeDredd вы сможете заказать карту после поступления средств на один из Ваших балансов. Я написал вам подробнее в ЛС.
رد: My online account access is blocked, how do I resolve the issue?
Hi there,
I am sorry to hear that this happened. I know it must be frustrating because you are unable to log into your online account and view your activity.
When a situation such as this occurs and your online access is restricted, Payoneer will need to review your account before reinstating your online access. This procedure can take a few business days, so please make sure to look out for an email from Payoneer's Customer Care Team, as they may ask for additional information to verify your identity.
رد: ATM charged card but did not give cash. Payoneer support did not return my money!
Hi gsergii,
Sorry to hear about your experience. I can imagine that having to deal with a disputed transaction is not a pleasant experience.
I can't really say anything about the first issue, mainly because I cannot know what circumstances led to that decision. However, the second situation you described is related to a technical issue with the ATM from the sounds of it.
When disputing a transaction, one of the things that is being reviewed by the entities involved in the dispute is proof of service. It is extremely hard for a merchant to disprove a dispute if they are unable to prove that a service was not facilitated to the customer. In my (personal) opinion, the dispute will rule in your favor, but you need to wait for the dispute to be concluded.
When a dispute is filed, Payoneer passes the information to the banks and processors that are involved in the transaction as part of the investigation. This is a highly regulated process which is why it is nearly impossible to get any updates regarding the dispute until it is concluded.
The only thing I can suggest is patience until the dispute is concluded, which can take 60-90 days from the moment the dispute is filed.
رد: Password when Adding a New Bank Account. What is this?
Hi Rick,
The password they would be asking for would be the one for your Payoneer online account.