Can't withdraw from ATM in Tunisia anymore?

RihabRihab Posts: 10Member ✭✭
Hello,an unusual thing happened this time when I tried to cashout from my payoneer card through a local ATM. When I put my card in atm machine,the screen of ATM rejects my card automatically. I tried withdrawing from 5 different banks at different times but the same happens.

When I talked to bank officials they said,to contact my card issuer i.e, Payoneer as I was never able to withdraw. I have two friends who are suffering from the same problem (cannot withdraw from card although funds are more than enough) in Tunisia . So,please solve my issue as it never happened before this time and I always withdrew from the card easily.

Facts to take into account:
-I have more than enough funds
-Card is still new and expiration date is still next year
-Card is physically fine

Is payoneer still dealing with Tunisian merchants?

Thank you very much in advance please help me!

Answers

  • RihabRihab Posts: 10Member ✭✭
    Update: card still not working. I tried to purchase from Aliexpreass but the money was held under "pending authorization" and never went through either? I have more than enough funds.
    Please anyone explain why my card is frozen? I've already ordered a new card in case this one is damaged but I'm afraid the same will continue happening.
  • RihabRihab Posts: 10Member ✭✭
    edited October 10
    Customer ID 10253979
  • Adam_PayoneerAdam_Payoneer Posts: 1,084Administrator ✭✭✭✭✭✭✭

    Hi @Rihab,

    There are various reasons why a card may be rejected, which is why contacting Payoneer support to review your latest transaction attempts is the best course of action in your particular situation.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • AbdelKader7AbdelKader7 Posts: 1Member
    Greetings,
    I've been having the same problem as Rihab, along with another friend too, as both of us failed to withdraw any funds from different ATMs. So this shouldn't be a problem with her card in particular, but probably with the service availability in Tunisia.
  • RihabRihab Posts: 10Member ✭✭
    I'm still waiting for the new card. But all payoneer cards DO NOT work anymore in Tunisia. I've contacted many support assistans but that onlt cost me more wasted money on nothing... I'm very very disapointed with the service and my work is just collapsing because of this.
    Why not make an official statement that payoneer is not working in Tunisia anymorw?
  • Adam_PayoneerAdam_Payoneer Posts: 1,084Administrator ✭✭✭✭✭✭✭

    I haven't heard anything about the Tunisia issue you mentioned but I will be sure to keep my eye out for it.
    Once thing I can assure you is that the cards are accepted by your local ATM's. It's possible that the issue may be related to a specific bank (which is extremely rare), in which case you can try to use another banks ATM station to withdraw your funds in cash.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • RihabRihab Posts: 10Member ✭✭
    Thank you for your reply Adam. i can assure you it's a problem with all ATM in different cities. So please make sure to investigate the issue in Tunisia. I can confirm that 3 other people I have contacted separately are having the same problem and many of us starting to purchase new bank prepaid cards. I really personally love payoneer I hope this issue gets solved soon.

    My best regards
  • RihabRihab Posts: 10Member ✭✭
    The problem still presists with no help at all from payoneer why?
    We are currently a group of 3000 Payoneer user here in Tunisia and have all tried withdrawing our money using the card but payoneer keeps rejecting the operation!
    Our Tunisian Central Bank made a statement that the issue is in Payoneer and that the Tunisian banks still deal with MasterCards.

    Please find us a solution soon!
  • Cristale_PayoneerCristale_Payoneer Posts: 249Administrator ✭✭✭✭✭✭✭

    @Rihab We are currently experiencing a technical issue with ATMs located in Tunisia. This issue is under review with our IT department but in the meanwhile, please contact our Support Center in order to have them assist you and order a new card.

  • wal17wal17 Posts: 1Member
    i had the same problem with ATM,i ordered new card and i am waiting for it, did the technical issue is resolved or not yet??
  • Will_PayoneerWill_Payoneer Posts: 131Administrator ✭✭✭✭✭✭✭

    In order for Payoneer to further look into this matter, contact Payoneer Support by clicking here.

  • AmineAKHEAmineAKHE Posts: 2Member
    Hi there,

    Any news about this technical issue? Did you manage to withdraw funds using the new card?
  • Cristale_PayoneerCristale_Payoneer Posts: 249Administrator ✭✭✭✭✭✭✭

    @AmineAKHE Hi! this issue is still under investigation, however, in case you cannot withdraw from the ATM, there is an alternative solution. For that, you need to submit your request to our Support Center.

  • YosssYosss Posts: 2Member
    Hello
    Same problem here , Please anyone of you find a solution ?
    or another way to withdraw?
    There is a solution to receive my money through western union?
    I tried to contact the Support Center. but they still making verifying and they ask me for the information the bank which I used last time.
    each weekend , I tried diffirent ATM but no solution , even to send a transfer via bank , I think it's not a good idea , I cant know even how , there is now "withdraw" in my account of Payooner.
    Please anyone can just answer me for some questions!
    Thank you
  • AmalMrissaAmalMrissa Posts: 2Member
    edited November 20
    How unfortunate! I was just about to find a way to transfer money from PayPal to Payoneer but I just figured out it won't be of use. Can you still purchase things online, though?
  • Adam_PayoneerAdam_Payoneer Posts: 1,084Administrator ✭✭✭✭✭✭✭
    edited November 21

    Hi everyone,

    This thread is causing some confusion so I would like to clear this up.

    Several of the users I talked to experienced the issue with a specific ATM/bank branch. In most cases going to another ATM station solved the problem. If your normal go to ATM is causing you trouble, please try to withdraw the funds from at least two other ATM stations. On at least one of the other tries, please make sure to use a different bank operators ATM.

    If you are experiencing this issue with a specific ATM station, please mention it in the form so everyone can compare note and get to the bottom of this issue.

    For the rare few who are unable to use the card at any ATM or bank, please contact Payoneer support so they are made aware of your issue.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Adam_PayoneerAdam_Payoneer Posts: 1,084Administrator ✭✭✭✭✭✭✭

    @AmalMrissa said:
    How unfortunate! I was just about to find a way to transfer money from PayPal to Payoneer but I just figured out it won't be of use. Can you still purchase things online, though?

    You can still use the card to make purchases. If you are truly experiencing an issue as mentioned in my general comment above, you might be able to withdraw the money directly from a bank teller.

    Go to your bank and ask the teller if they perform cash-disbursements, basically and ATM withdrawal but with the bank teller. Most banks in the United States and Europe have this function in the banks for cash withdrawal person and not through an automated machine.

    This is an ideal solution for those who have a damaged card.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • AmalMrissaAmalMrissa Posts: 2Member
    I have one last question.
    Some websites require "Mastercard" for payment.
    can Payoneer be used as Mastercard?
  • Cristale_PayoneerCristale_Payoneer Posts: 249Administrator ✭✭✭✭✭✭✭

    Yes, our debit card is a Mastercard and it can be used online, in points of sales and at the ATM everywhere where MasterCard is accepted.

  • YosssYosss Posts: 2Member
    Hello
    I have a good news , I use the new MasterCard and no problem , I cashout from my payoneer card through a local ATM.
    Thanks
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