Best Of

In order to verify your line of service, you need to start getting paid.
There are countless companies and many clients you can receive payments from, and Payoneer can't really go up to each one and ask in advance what will they be paying you for.

As soon as you have a Payoneer account, you can begin collecting your pay from your clients and as soon as the funds are received, Payoneer is able to review the payments and verify your line of service. After several payments and reviews, your line of service will be validated and your Questionnaire will be fully approved, resulting in shorter review times for future incoming payments.

Hi there. If the new card you received is in the same currency as the old card, any new payments will be sent to your new card automatically.

@jpg2502 We do have an EMV chip card, If you were asked to provide a PIN when using the card in a POS, feel free to contact the support center to request it.

@kadrs If you received this error message it could very well be that the pin number you are using is incorrect and to reset it, you will need to contact the support center

Payoneer offers different methods to receive payments; some payments may be transferred via bank transfer from a specific company while another company transfers payment directly to the currency balance or the card.
We suggest you keep track of the funds going into your account depending on the source, the funds will load either to your balance or they will be transferred directly to your bank account.

If the possibility to withdraw to bank is active for your account, then it can be done from the online account. for more information regarding how to perform it, you can contact our support center.

to access your payments, you need to contact the company you are working for and request to have your payments transferred to your card.
The loading time depends of the options given by the company you are working with.

Once your card is loaded, you can withdraw your funds at the ATM with the Pin code you choose when you have activated your card.

When a payment is sent via the Global Payment service the transfer can take between 1-2 business days. But if two days already passed. We suggest you to contact the Support center in order to get assistance and investigate this issue.

You can link the card with Paypal to preform secure online purchases, however remember that unlike a credit card, prepaid debit cards are dependent on the funds available. If there is no funds on the card prior to the "add card" attempt, the verification and/or transaction attempts will be declined.

To use the card make sure to have it loaded with payment that you received for services you provide.

What do you mean by "Reference Details"?
In the payment list, on your online account, you have the possibility to see the name of the sender, the amount, the Payment ID & the date. If you wish to receive more details, you should contact the support center.

Also the autoreply may not always address your inquiry, however, it is written that if it doesn't answer your question you should reply back.