Best Of
Re: How long it takes to review the documents?
If you've not received payments yet, this will likely not be verified anytime soon. Contact support by chat during opening hours and ask for them to verify your documents.
Re: why receiving account(s) can no longer receive payments from individuals?!
> @Jasmine_saif said:
totally agree, this is going to kill my freelancing tbh. sorry, this happened to you. i didn't know i can contact them directly. will try hopefully they can help when they see more people struggling.
Just confirmed again with a live chat agent, that payments were done in several ways, global payment services (which is bank transfer), echeck, credit card. Only bank transfers are to be for businesses, but credit cards and echecks can still be for individuals, which is Requesting a payment, so Alhamdulillah, all good.
totally agree, this is going to kill my freelancing tbh. sorry, this happened to you. i didn't know i can contact them directly. will try hopefully they can help when they see more people struggling.
Just confirmed again with a live chat agent, that payments were done in several ways, global payment services (which is bank transfer), echeck, credit card. Only bank transfers are to be for businesses, but credit cards and echecks can still be for individuals, which is Requesting a payment, so Alhamdulillah, all good.
Re: I opened my account on 21st Sep but my account hasn't been verified yet. Why is that so?
Please note that if your account is already approved, you are good to go in terms of receiving payments. Account verification only happens with incoming payments and not before
morga
5
Re: Pending Payment under Review
@jalalHaider Hey there. To approve your payment, you need to provide a valid proof of residence. Acceptable forms of proof of residence are
- a government-issued ID with your name and the address written in the document (issued in the last 12 months),
- a copy of a recent bank statement (within the past 3 months),
- a residence permit card,
- official government/ municipality documents,
- rental agreement,
- a copy of a recent utility bill (within the past 3 months) that has your name and this address (examples of utility bills we accept are gas, water, electric, phone, cable bill, etc.).
If the utility bill is under Landlord's name, you must also provide a Rental agreement. Unfortunately, we cannot accept mobile phone bills or visa or stamps in your passport as proof of residence.
Once you do it, you need to contact our Customer Support department, by e-mail, telephone or live chat, so they can proceed with your payment approval.
For the fastest results, I suggest telephone/live chat.
