Best Of
Re: Documents approved but bank account status still in "action required" status
Hi @dewi97. Sometimes the review process on an application can take some time as we do need to translate and review the documents you provide. I sent the approval department a message to update them on this request. You should hear back from them within the next 3-5 business days.
Re: ID-card not accepted !
Hi @shahzaib50,
This could be happening because our team asked for some additional information that you hadn't provided yet. Typically when this happens our team is in need of either a complete address, or (if there was information that does not match the ones on your account, such as ID number or birth date) for an explanation of why that information was different.
If you need assistance to see what more you need to submit you can always send me a private message and I'll take a look.
Re: Hello payoneer,I wanted to collect my account payoneer by paypal
Hi there @meryouma!
The Global Payment Service makes it possible to link your Payoneer account to receive payments from PayPal.
In order to do so, you can add a new bank account to your eWallet account, and enter your Global Payment Service details.
You can view your Global Payment Service details by logging into your Payoneer account, going to the “Receive” menu and clicking on "Global Payment Service". We currently offer our Payment Services in EUR, USD, GBP, JPY, CNH, CAD, and AUD currencies.
Any payments transferred to the account are subject to approval and will be loaded directly to your Payoneer account. The time it takes for the payment to reach Payoneer is up to the sender. Electronic transfer payments take between 2-5 business days.
Note: some eWallets will not allow adding bank details before verifying a payment method, such as a credit/debit card.
We encourage you to visit our blog post on how to properly link your Payment Service details with other eWallets.
Re: why my payment not arrived in my bank account from payoneer complete transection?
Hi there, @fatima000
The bank transfer normally takes from 3 to 5 business days to reach your local bank account. This works just as a regular bank transfer. It can happen faster sometimes (this depends on the provider bank), however the normal time frame is from 3 to 5 working days.
The withdrawal transfers which were requested late in the day or outside the business hours typically arrive on the next business day. As you withdrawn this amount on 16th of April it is still within the normal time-frame. You should expect your transfer to arrive between today and tomorrow. Please contact the Customer Support department via live chat or phone in case if you will not get the transfer by the end of tomorrow.
Furthermore, please kindly log in to your online account, proceed to "Settings" and choose "Verified Information" from the drop-down menu in order to submit another copy of your governmental issued ID in better quality. Please make sure that the picture is complete, showing all 4 edges of the document and not askew. The ID copy is required for a smooth review of your future payouts.
Let me know in case if you will have any questions arising
Re: Взломали аккаунт
Как только сообщается, что аккаунт влзломан, то все способы вывода средств блокируются.
Re: Взломали аккаунт
Сожалею, что Ваш аккаунт был взломан.
Согласно процедуре безопасности Вы получите ответ на альтернативный и-мэил в течении 2-3 рабочих дней.
Вы можете указать любой другой номер телефона при дозвоне, просто тогда система не сразу опредилит Ваш аккаунт.
Re: Recent updates, paypal and payoneer
Hi there @edisonaidor . To our knowledge this is not the case. We have many users who are able to receive payments from Paypal with the use of the global payment service. One important thing to remember is that your Paypal account requires a valid credit or debit card for the link between the bank we provide you with, and your own Paypal account to connect. Without this the connection would always fail.
If your Paypal account already features a card and still is not working, please capture a screenshot of the error message you receive, including the full website URL. You can then contact our support team with this screenshot and we will try updating the bank account for you.
To contact our support team click here.
Re: ahmedmarzouk
@ahmedmarzouk قال:
شكرا جزيلا يااستاذ شريف الحمد لله قمت بالخطوات اللى حضرتك اولتها ورجعته تانى
اهلا وسهلا, على الرحب والسعة لا شكر على واجب
Re: Привязка MasterPass
К сожалению, процесс предосталения кода авторизации невозможно ускорить со стороны Payoneer, так как авторизация осуществляется непосредственно получателем платежа, то есть, в данном случае, на стороне Masterpass платеж проходит авторизацию дольше чем сам Masterpass отводит времени на верификацию.
Re: سبب تاخر القبول في بايونير
@as14iQ قال:
السلام عليكم
قبل 8 ايام تقريبا قدمة طلب للقبول في بايونير
وارسلت الهوية الوطنيةالى الان لم احصل رد
رقم العميل الخاص هو 31505267
وعليكم السلام واهلا بك, تم استلام الطلب برقم مرجعي 190410-013449 وتم تحويلة الى قسم المصادقة على الحسابات الرجاء متابعة حسابك للمستجدات.
شكرا