help me they close my payoneer account

i have payoneer mastercard and  us virtual bank account , i have upload us $ 20 to my payoneer , but today when i tried to login to my payoneer account i failed , i allso failed to use payoneer as  debt card for adword , i do not spend 20 dollar in my payoneer , but they close my account ? help me nissim

Comments

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    Your account is not closed - it is active and working.

    Please make sure you're logging in with the right username and password.

     

    If you're unable to log in and cannot reset your password, please contact customer support: http://www.payoneer.com/contactus.aspx

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • dedi adinatadedi adinata Posts: 12Member
    Romi wrote on October 14 2013, 2:39 PM: »

    Your account is not closed - it is active and working.

    Please make sure you're logging in with the right username and password.

     

    If you're unable to log in and cannot reset your password, please contact customer support: http://www.payoneer.com/contactus.aspx

    yeah but why bings ads refuse my mastercard , they said my mastercard not authorized ..

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    Hi Dedi,

     

    Please make sure that bings ads accept prepaid debit MasterCard before trying to perform a transaction.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • dedi adinatadedi adinata Posts: 12Member
    Romi wrote on October 15 2013, 8:22 AM: »

    Hi Dedi,

     

    Please make sure that bings ads accept prepaid debit MasterCard before trying to perform a transaction.

    yes they accept payoneer , suddenlyi i failed to login with my saved password  .

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    If you can't login to a different service, we can't help with that.

    If you're unable to log in to your Payoneer account, you can contact customer support: http://www.payoneer.com/contactus.aspx

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • dedi adinatadedi adinata Posts: 12Member
    Romi wrote on October 17 2013, 9:33 AM: »

    If you can't login to a different service, we can't help with that.

    If you're unable to log in to your Payoneer account, you can contact customer support: http://www.payoneer.com/contactus.aspx

    i did use contact form, their answer : use my birthday to retrieve password, i give my my birthday to retrieve my password, but the machine  said it's wrong date, how could i forgot my birthday ... birthdate ...

  • MyWayMyWay Posts: 123Member ✭✭
    edited October 2013

    Hi,  I am sure your birth date is wrong to retrieve the password

     

    and you can retrieve password several time if your information is correct

     

    contact the Payoneer customer support if the email is your 
     
    provide your security question answer to the staff,  and the other detail, the staff will retrieve a password for you, if the rest of your information is correct
     
    Good Luck
     
    Regards
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