Bank account unexpectedly closed. Need to update bank details.
First, I just want to say that I am truly thankful for the amazing service you created. I am able to receive my regular payments through the Local Bank Transfer service in time and with no hassle.
However, just recently, I have had a bit of a problem with my bank. They, unfortunately, closed my account (due to unpaid service charges) without warning while I am expecting my funds to arrive from Payoneer.
Thankfully, I was immediately notified by email by Payoneer about the issue. The email contained instructions to send my voided check or bank statements to Payoneer.
However, since my bank account was already closed, the bank already deleted my account and were not able to generate my bank statements. So, what I did was to make digital copies of my bank passbook where it contained all my bank transactions. I then send them to Payoneer as a reply to the email they have sent.
Now, my problem is that it has already been two days with no reply from Payoneer support. I have also went to another branch of the same bank to create a new account hoping to have my new bank details updated on my Payoneer account.