having problems placing orders on amazon

fauxpiano2fauxpiano2 Posts: 20Member ✭✭

today I bought 10 gift cards on amazon ($99 each). placed separate $99 orders. 9 orders went through without any problem. but the last order failed. then I placed another order, but the same thing happened. after contacting amazon they told me that my card issuing bank (payoneer) didn't authorized the payment?


can you please take a look in to my account and remove any holds/fraud checks (if there is any). thank you. I really appreciate that (my payoneer account email is the same as forum). I had enough funds on card  by the time I made the transaction.


please help me to resolve this issue.


have a good day!




here's the amazon order failed message I received.


Greetings from Amazon.com,

We're writing to let you know that we are having difficulty processing your payment for the above order.

To protect your security and privacy, your issuing bank cannot provide us with information regarding why your payment was declined. Since we cannot process payment at this stage, we have canceled the following gift card(s):


  • fauxpiano2fauxpiano2 Posts: 20Member ✭✭
    edited October 2013

    on amazon it says a card can be declined if our bank says we've reached our daily purchase limit. admin, can you let me know what my daily purchase limit is?


    I know Everyone who has an account anywhere has one because of liability issues for the bank to prevent fraud or other bank insurance issues.



  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭



    I cannot see any failed transaction on our end - I just see the 9 that were processed. 

    It shouldn't be above the daily limit.

    I see that you've contacted support regarding this as well and they've assisted you.


    Community Manager at Payoneer

    Find us on Facebook & Twitter

  • fauxpiano2fauxpiano2 Posts: 20Member ✭✭
    edited November 2013

    I just received the following email. can I please get a card statement? with my name/billing address/card number etc? same as a credit card statement? so I can fax them.


    since this is the christmas season I have lots of gifting to do. appreciate the help.


    I need a signed card statement confirming my address.








    Greetings from Amazon.com.

    Unfortunately, we are currently unable to process your pending order(s), including order XXXXXXXXXXXXXXXX. To avoid cancellation of your order(s), we request that you fax us a copy of the billing statement associated with the debit or credit card provided as payment. Our fax number is 001-206-266-1838 when faxing from outside the US, or 206-266-1838 from within the US. This statement should include the following information:

    * Name as it appears on your credit or debit card
    * Address on file with the card issuer
    * The customer service phone number for your financial institution

    On your fax, please provide the email address used when placing your order and the order number you received in your email confirmation.

    Do note that the statement must be sent via fax as we are unable to interpret attachments via email. Please also note that you will be unable to access your Amazon.com account as it has been placed on hold pending receipt of your fax. Please do not place a new order or open a new account as this may result in additional delays.

    If you are unable to send the fax, please ask the issuer of your debit or credit card to contact us so we may verify your account details. The card issuer can reach us via the above fax number. The fax should include the name, phone number and fax number of a specific representative with whom we can correspond if necessary.

    Please don't hesitate to email us should you have any questions, and thank you for your interest in shopping at Amazon.com.


    Account Specialist
  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    Hi - I cannot assist with this here on the forum.


    Please contact our support department and they'll do their best to assist!



    Community Manager at Payoneer

    Find us on Facebook & Twitter

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