4 Day With Missing Information

I already request 2 payment by
1. 3749652 (500 usd) 29 Mar
2. 3753647 (450 usd) 30 Mar
and I Got status missing information pls contact customer support
then I send document for payment approve and payoneer reply mail to me 2 Apr (said already to document to approve department)
Now 6 Apr status still "Missing information of both payment request"
Pls help me to check this problem

ps.First time I load money from my credit card to payoneer card

Comments

  • phitsanuphitsanu Member Posts: 3
    My ticket LTK529016257765X
  • DavidDavid Member Posts: 3,193 ✭✭✭
    phitsanu wrote:

    My ticket LTK529016257765X


    Hey,

    Thank you for coming to visit our forum.

    I see the documents are in our payment approval department. It can take a few business days to approve the payments.

    If you don't hear from them by Sunday, please PM me.

    Thanks for your patience.

    Sign up for Payoneer and the US Payment Service

  • phitsanuphitsanu Member Posts: 3
    thank you for support me

    I have some question

    Payoneer department reply me by
    1. 3749652 (500 usd) 29 Mar (Reject,I know about this problem) -> Money will back to my credit card ,Right?
    2. 3753647 (450 usd) 30 Mar (Accept) -> Payoneer tell me "my load limit is $450" and increase in future ,Where can I see deposit limit from web because website not tell me about this and how do I increase load limit? (Payoneer not tell me about method of increase load limit).
    3. How much withdraw limit for my payoneer card.(2500 USD?)

    ps I use instaforex partner card

    Detail: Instaforex card tell me
    Card Issue 16.00 USD
    Monthly Service 1.00 USD
    Cashing in ATM 3.00 USD
    Transfer from a card to a trading account No commission
    Transfer from a trading account to a card Commission is 1% + 4.00 USD (up to 9 work hours) or 1% + 2.00 USD (2 work days)
    Card Re-Issue 10.00 USD
    Balance Check in the ATM 1.00 USD
    Maximum Card Deposit per Day 10000.00 USD
    Maximum Card Deposit per Month Unlimited
    Maximum Daily Cashing via the ATM 2500.00 USD*
    Maximum Daily Services and Goods Payments via the Card 2500.00 USD*
    Cashing in the ATM Failed 1.00 USD
    Call-Center Support Toll-Free
    On-Line Chat Support Toll-Free

    *Daily Maximum of Card Spendings - 5000.00 USD (on the condition of the sum being divided into two - Cashing in the ATM and Services and Goods Payments via the Card)
  • DavidDavid Member Posts: 3,193 ✭✭✭
    phitsanu wrote:

    thank you for support me

    I have some question

    Payoneer department reply me by
    1. 3749652 (500 usd) 29 Mar (Reject,I know about this problem) -> Money will back to my credit card ,Right?
    2. 3753647 (450 usd) 30 Mar (Accept) -> Payoneer tell me "my load limit is $450" and increase in future ,Where can I see deposit limit from web because website not tell me about this and how do I increase load limit? (Payoneer not tell me about method of increase load limit).
    3. How much withdraw limit for my payoneer card.(2500 USD?)

    ps I use instaforex partner card

    Detail: Instaforex card tell me
    Card Issue 16.00 USD
    Monthly Service 1.00 USD
    Cashing in ATM 3.00 USD
    Transfer from a card to a trading account No commission
    Transfer from a trading account to a card Commission is 1% + 4.00 USD (up to 9 work hours) or 1% + 2.00 USD (2 work days)
    Card Re-Issue 10.00 USD
    Balance Check in the ATM 1.00 USD
    Maximum Card Deposit per Day 10000.00 USD
    Maximum Card Deposit per Month Unlimited
    Maximum Daily Cashing via the ATM 2500.00 USD*
    Maximum Daily Services and Goods Payments via the Card 2500.00 USD*
    Cashing in the ATM Failed 1.00 USD
    Call-Center Support Toll-Free
    On-Line Chat Support Toll-Free

    *Daily Maximum of Card Spendings - 5000.00 USD (on the condition of the sum being divided into two - Cashing in the ATM and Services and Goods Payments via the Card)


    Hello,

    I will PM you with further details regarding your questions.

    Sign up for Payoneer and the US Payment Service

  • wqrulhaqwqrulhaq Member Posts: 2
    Hi,
    I have a similar issue I gave the documents but still getting "information missing contac support"

    I even called support.

    so here is time line got issue on 10th june gave documents same day.
    then called support last friday they said will be done ASAP.

    problem is I have more payments on the way and this one is still stuck pls help me its urgent.

    Thanks
  • wqrulhaqwqrulhaq Member Posts: 2
    Hi,
    I have a similar issue I gave the documents but still getting "information missing contac support"

    I even called support.

    so here is time line got issue on 10th june gave documents same day.
    then called support last friday they said will be done ASAP.

    problem is I have more payments on the way and this one is still stuck pls help me its urgent.

    Thanks
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