Rejected Card Load/ Funds Releasement

MilenaMilena Member Posts: 2
Hi,

I have tried to load my Payoneer card with my Visa card 15 days ago. The transaction was rejected by Payoneer security department. I know that this happened because I hadn't received payment from my partner before. However, the funds are still reserved by Payoneer. Do I have to contact someone in order to get back the money?

Thank you in advance.

Comments

  • DavidDavid Member Posts: 3,193 ✭✭✭
    Milena wrote:

    Hi,

    I have tried to load my Payoneer card with my Visa card 15 days ago. The transaction was rejected by Payoneer security department. I know that this happened because I hadn't received payment from my partner before. However, the funds are still reserved by Payoneer. Do I have to contact someone in order to get back the money?

    Thank you in advance.


    Hey,

    The money was reversed on April 6, 2012. You should contact the credit card issuer, from the card you tried to load with, to locate the reversal transactions in your statements.

    I am going to PM you with some details to give the issuer.

    Sign up for Payoneer and the US Payment Service

  • MilenaMilena Member Posts: 2
    Thank you very much!
Sign In or Register to comment.