Payoneer date of birth problem when retreiving pasword

please Admins help me, i got my payoneer card eairlier this year, now i forgot my password and i wanted to retreive it through forgot pasword, i entred my username and date of birth but it was giving me invalid details and i guess the problem may be from my date of birth, may be i entered wrong one when ordering for the card because i wasnt conscious of it, please help me. My username is [email protected] my name is Nwabuife. I have sent contact mesage to payoneer but i havent goten any reply, please i need help Asap because i want to use the card now. Thanks
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It's possible you are entering an incorrect date of birth. You need to contact our customer support department so that they can check your account information and assist you further: http://www.payoneer.com/contactUs.aspx