"Private loads are not supported for this card" issue

Hello Payoneer guys,

I have a problem. My client wanted to send money to me today. And as soon as she entered my email and amount and clicked "continue" button, she got the message "Private loads are not supported for this card". Which is weird. I'm having my account for years. I never had this problem I know my account IS private.

I've seen some posts with the same question, and I've read this: http://community.payoneer.com/index.php?/topic/6592-when-can-i-use-the-private-loading-service/ and not sure how it helps me. Becasue they are trying to send money to my card directly.





  • RomiRomi Community Manager Member Posts: 2,542 ✭✭✭
    Please note that the Payoneer card is focused on payroll and payout services - it is not meant solely for personal use. When someone applies for a card it is mainly to receive payments from partners (businesses we work with) and/or via our US Payment Service, which allows individuals to get paid by US companies.
    Only when a cardholder is active in one of these methods or both, can he have an option for card to card transfers (between Payoneer cardholders) and private loads (loading money to a Payoneer card with a regular credit card). These are additional services and are only open to active customers.


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  • iTarekiTarek VIP Member Posts: 323 ✭✭

    Hello sir; 

    you must have this option both, you and the person who will send you the money, so be sure it's not allowed from payoneer to use your card for personal use. 

    طـــارق حـــمـــادي (iTarek)


    مـــدون تـــقـــنـــي مـــتـــخـــصـــص فـــي أجـــهـــزة الآي يــو آس


    مـــؤســـس مـــوقـــع ســـلـــة الأربـــاح، مـــهـــتـــم بـــكـــل مـــا هـــو خـــاص بـــالـــتـــقـــنـــيـــة وبـــالـــتـــجـــارة الإلـــكـــتـــرونـــيـــة والـــبـــنـــوك.


    ســـلـــة الأربـــاح هـــو أول مـــوقـــع يـــخـــتـــص بـــكـــل مـــا يـــدور فـــي فـــلـــك أجـــهـــزة الآي يـــو آس والـــربـــح مـــنـــها ومـــخـــتـــص بـــالـــبـــنـــوك الإلـــكـــتـــرونـــيـــة وأســـرارهـــا




    يـــمـــكـــنـــكـــم الـــتـــواصـــل مـــعـــي عـــبـــر حـــســـابـــي فـــي الـــفـــيـــســـبـــوك،

    تـــويـــتـــر، أو جـــوجـــل بـــلـــس




    ولـــلـــمـــزيـــد مـــن الـــمـــعـــلـــومـــات حـــول مـــوقـــع ســـلـــة الأربـــاح؛ يـــمـــكـــنـــكـــم


    زيـــارة الـــمـــوقـــع الـــرســـمـــي، صـــفــــحـــتـــنـــا عـــلـــى الـــفـــيـــســـبـــوك، 


    صـــفـــحـــتـــنـــا عـــلـــى تـــويـــتـــر، أو صـــفـــحـــتـــنـــا عـــلـــى جـــوجـــل بـــلـــس.

  • nsolopnsolop Member Posts: 6

    Hi Shinedesign! from my own experience you will need to receive some payments from any payoneer associate. In my case after receiving some transfers from my own paypal account I was able to get private loads available for my card.


    Have described all the tasks that I did in order to get the service available on my personal blog http://nicolassolop.com/solved-private-loads-not-supported-for-this-card/


    Hope this helps!




  • shinedesignshinedesign Member Posts: 2

    Thanks guys for your assistance. I didn't accept money from any of Payoneer partners in a while, and that's the reason. I get a payment from 99designs and it is fine now.


    I appreciate your help

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