cant send support ticket

lukasbystrilukasbystri Member Posts: 2
edited November 2013 in Ask The Community

i cant send support ticket it still show me some error:


Which program/partner are you with?*  



but when i put my country and program/partner , after send email show eror, and this two fields are empty again and ticket isnt send 


  • KaydenKayden Member Posts: 1

    Same here, tried a random country, random partner program - still didn't work.


    (Also, it's been like this since at least summer - the pop-up box that opens to message support doesnt have a scroll bar (can't scroll it with my mouse) so I always have to use arrow keys or tab key to get to the text boxes that are lower in the popup (but maybe this is just on Firefox.))

  • EugeneGEugeneG Member Posts: 1

    I have the same issue. Changing language to Russian doesn't help, just adds another error ("support ticket size is limited by 1000 characters" or something like this). Also even when I select English language, it still shows Russian lists of categories and subjects.

  • Freddy63Freddy63 Member Posts: 1

    Contact us page is not working. There is something wrong with Partner and Country fields. Please fix it.



  • RomiRomi Community Manager Member Posts: 2,542 ✭✭✭

    Hi everyone - we apologize for the inconvenience!

    We simply experienced a small technical difficulty with the email form yesterday - but it's all fixed now and should work perfectly. :)


    Community Manager at Payoneer

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