Bad Customer Support Experience
Hello, even if i didn´t want to do this, i have to solved this, because it´s annoying and is getting frustrating...
I´m very happy with Payoneer Website and all these stuff´s but when it comes to Customer Support, this is the worst...
My case was simple, i ask Payonner to remove / release some of the account that i have associated with my Payoneer Card because those belongs to my girlfriend and she was receiving her payments on my Card cuz she didn´t have one.
Recently, she has applied and was approved for a Payoneer Card, later she receive her Card ( activate it, pay the annual fee´s ) and now she want´s to link her Own Card to those Payoneer Partners. Me also, i don´t need anymore those account on my card, as they belong, like i said to my girlfriend.
Ok, i contact Customer Support about this, they send me back reply asking me to explain the reasons why i want to relese those accounts, i explain them the reasons, they again reply to attach screenshot with the new ownership that i want to link to those Websites , i send them screenshot´s ( some of the websites have an in-house tool that let you reset Payment method manually ) we manage to reset Payoneer on those websites and she register her Own card, but on my card the old account remains.
I Send them emails again , but they never reply, i also call Payoneer by Phone from Romania to USA, a guy assist me ( don´t want to give names ) by the way, he was tell me that he would forward the question to the proper department, cuz he only offer Customer Support.
I completly understand, i guess the question was forwarded to the proper department, but they didn´t bother to read it, cuz i never got back an email or anything. This is getting frustrating, because i no longer need those accounts on my Card, and also is getting frustrating for my girlfriend, because she can´t register her new Card....
If i would knew that Custommer Support is like that... (((
they reply back, but i think they didn´t even read the previous emails, cuz all the replies that i got looks the same, asking to provide the same information that i have already provided 3 times before...
I really hope this situation to be solved soon... and the accounts that i dont´need them anymore on my Card to be released in order for my girlfriend to manage register her own card.
PS : Romi, Nissim or anything else, i would kindly appreciate a little help here. Thank you guys !