Card not recieved after a month

Hi, I applied for Payoneer Card on September 25th and was Approved on October 8th.
"Your card is estimated to arrive between 11 Nov 2013 and 18 Nov 2013"
But I haven't recieved the card and it's November 20th, also I got a mail on November 18th saying to Activate the Card, but I don't have the card still.
Reference Number 3154666
Thanks.
0
Comments
Hi,
Please allow until Nov 25th just to rule out any delay. I suggest to also check with you local post office.
If the card doesn't arrive by then, please contact support: http://www.payoneer.com/contactus.aspx
Romi
Community Manager at Payoneer
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Ok thank you for the reply.
Hi, I haven't received the card still after a week of the estimated arrive time November 18th.
I have sent an email to support.
Ticket Number LTK12153010096756X.
Thanks.