Help with application

 how are you guys 
 i have problem in mastercard 
-I have registered in the past I was less than 18 years old and I've been my rejection in the site 
-And now I'm after it became bigger than I am 18 years old you register on the site, but they said you are  registered on the site before and he does not, you can register now
-And now I've forgotten email you used before
   So what is the case !!


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