number of tries exceeded message

dnddnd Member Posts: 2

I tried to withdraw money using my payoneer card for the second time today (I've used it many times before this; I mean the second time in one day). The first time and every previous time it has worked fine, but this afternoon I received this message from an ATM at HSBC: Number of Tries Exceeded. I hadn't tried more than once unless count the withdrawal I made in the morning. Are we restricted to only one atm withdrawal per day? I know I didn't exceed the maximum withdrawal amount for a day. I also know I entered the correct pin number. The atm didn't indicate the pin number was incorrect; it appeared to accept it. What is happening and how can I start using my card again?

 

Comments

  • RomiRomi Community Manager Member Posts: 2,542 ✭✭✭

    Hi,

    You're not restricted to 1 withdrawal a day. You can use the ATM up to 10 times every 24 hours or withdraw up to $2,500 per 24 hours.

     I see that you did withdraw a small amount yesterday. Please always make sure you have funds on the card before trying to withdraw.

    Perhaps this message was just an ATM error.

    Romi

    Community Manager at Payoneer


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  • dnddnd Member Posts: 2

    I'll go out and try again today. I am sure there was more than enough money in the account at the time this happened. The message did not indicate anything about insufficient funds. If I still have problems today, I'll be back. In the meantime, thanks for the info.

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