I Can't Withdraw Money From My Card

sweethuntsweethunt Posts: 20Member ✭✭
I can't withdraw money from my card
Hello,

I have more than $80 than in my Payoneer account, when i tried to withdraw money from an ATM i couldn't do it and i lost $0,90 for each time i tried it. I live in Morocco and i have already withdrew money from an ATMs here with other Mastercard cards, so how can i fix this?

Comments

  • NissimNissim Head of Community Posts: 4,013Administrator ✭✭✭✭✭✭✭
    Hi,

    As your card is prepaid, you need to make sure that your total withdrawal (including fees) does not exceed your available card balance, else the transaction will not go through. You can estimate currency exchange rates here: https://www.mastercard.com/global/currencyconversion/index.html and also please take into account a currency conversion charge of up to 3%.
    Nissim
    Director of Community at Payoneer
  • sweethuntsweethunt Posts: 20Member ✭✭
    Hello,

    I tried again to withdraw money but no success. Actually, i have $174 on my card, i tried to withdraw approximatively $112 (converting to Moroccan currency) but it doesn't work, so what i have to do then?
  • sweethuntsweethunt Posts: 20Member ✭✭
    I'm waiting for your answer!! can you reply please?
  • NissimNissim Head of Community Posts: 4,013Administrator ✭✭✭✭✭✭✭
    Please PM me with the e-mail on your account, and I will be more than happy to check and see why the transaction did not go through.
    Nissim
    Director of Community at Payoneer
  • sweethuntsweethunt Posts: 20Member ✭✭
    Hello,

    I still waiting for your answer i've already pmed you my address email!!!
  • NissimNissim Head of Community Posts: 4,013Administrator ✭✭✭✭✭✭✭
    I apologize for the late reply. I've looked further into the ATM withdrawal attempts, and see that they were declined due to an invalid PIN.

    To reset your PIN, please contact our customer support department live, via telephone or live chat, at: http://www.payoneer.com/contactUs.aspx
    Nissim
    Director of Community at Payoneer
  • crowinstowncrowinstown Posts: 1Member
    Hello,

    On the 4th of feb I first ordered a payoneer card, and since then I've reordered on three ocasiones (after receiving this instruction from payoneer by email). Today being the 7th of July I still havent received the card...Last friday I tried withdrawing the money to my account by means of transferring directly to my account. The account was verified but each time I try and transfer money from the card by firstly changing currency the website issues a "something went wrong, try again later" message. This same message has appeared each time over the last days... I am requesting your assistance because I have been struggling with this issue since the 4th of February....
  • Prof3030Prof3030 Posts: 1Member
    Hi, I have been trying to withdraw fund from my Payoneer account using my Payoneer card but it is showing invalid transaction contact your bank. Please what should I do?
  • yepardyepard Posts: 2Member
    > @Dan_Payoneer said:
    > > @Prof3030 said:
    > > Hi, I have been trying to withdraw fund from my Payoneer account using my Payoneer card but it is showing invalid transaction contact your bank. Please what should I do?
    >
    > Hi, were you trying to use it in an ATM, or in a point of sale?
    >

    The same here it happens in ATM and in point of sale i've got a timeout. Please help
  • yepardyepard Posts: 2Member
    > @yepard said:
    > > @Dan_Payoneer said:
    > > > @Prof3030 said:
    > > > Hi, I have been trying to withdraw fund from my Payoneer account using my Payoneer card but it is showing invalid transaction contact your bank. Please what should I do?
    > >
    > > Hi, were you trying to use it in an ATM, or in a point of sale?
    > >
    >
    > The same here it happens in ATM and in point of sale i've got a timeout. Please help

    solved
  • umairhpumairhp Posts: 12Member ✭✭
    It's always a problem with the PIN code. In most of the cases this is the reason for not being able to withdraw money.
  • Will_PayoneerWill_Payoneer Posts: 202Administrator ✭✭✭✭✭✭✭

    Hi there,

    If you are having issues with your PIN, contact Payoneer Supports live chat by clicking here or calling the following number.

    1-646-658-3695
    
  • safeersunnysafeersunny Posts: 1Member
    facing general processing error when i used my payoneer card into any ATM. Can u help me to withdraw my payment
  • morgamorga Posts: 733Administrator ✭✭✭✭✭✭

    @safeersunny We can see that your card is already enabled for us and we also do not see any recent declines. This could mean that the ATM/bank you are trying to withdraw from simply does not accept this card for transactions. We advise you to check out the link our team provided you to see which ATM's near you you would be able to withdraw from

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