Payment Approval?

Max_KMax_K Member Posts: 7
Hi there! :)

I'm waiting for the payment from a client.

I got the following info in my Load List:

=========================================================
Payment ID: 3984834 Payment Date (EST.): 05/08/2012 17:00
Load Status:Payment waiting for approval
=========================================================

1) Two previous payments were rejected (3984824 and 3984822 - Load Status:Rejected By The Bank/Credit Card Company), I would like to know why?
2) As those 2 payments were rejected, the client sent me the 3rd payment for the whole amount (sum of the 1st and 2nd rejected transactions).
How long could it take to get the money loaded?

Comments

  • DavidDavid Member Posts: 3,289 ✭✭✭
    Max_K wrote:

    Hi there! :)

    I'm waiting for the payment from a client.

    I got the following info in my Load List:

    =========================================================
    Payment ID: 3984834 Payment Date (EST.): 05/08/2012 17:00
    Load Status:Payment waiting for approval
    =========================================================

    1) Two previous payments were rejected (3984824 and 3984822 - Load Status:Rejected By The Bank/Credit Card Company), I would like to know why?
    2) As those 2 payments were rejected, the client sent me the 3rd payment for the whole amount (sum of the 1st and 2nd rejected transactions).
    How long could it take to get the money loaded?



    Hey,

    Thanks for coming and visiting our forum.

    I looked into the matter for you and it seems that the first two payments were canceled on the side of the issuer, not by us.

    The third payment has been approved and it can take up to 2 business days to be seen in your account.

    Sign up for Payoneer and the US Payment Service

  • Max_KMax_K Member Posts: 7
    thank you, David!

    one more question about Est. load time: 5/11/12 12:00 AM means 0:00 (in 24h format) on 11th May, correct?
    The time/date listed in Load List - is it server time zone (in US) or my local time?
  • DavidDavid Member Posts: 3,289 ✭✭✭
    Max_K wrote:

    thank you, David!

    one more question about Est. load time: 5/11/12 12:00 AM means 0:00 (in 24h format) on 11th May, correct?
    The time/date listed in Load List - is it server time zone (in US) or my local time?


    Yes in the 24 hours format that is 00:00.

    The server times is Pacific US time.

    Sign up for Payoneer and the US Payment Service

  • SlobodanSlobodan Member Posts: 2
    Hi, I have the same problem.

    =========================================================
    Payment ID: 3912740 Payment Date (EST.): 04/25/2012 15:12
    Load Status:Payment waiting for approval
    =========================================================

    I've written to customer support but I still haven't got any reply. Can you check what the problem is and how can we solve it?
  • NissimNissim Head of Community Administrator Posts: 3,749 ✭✭✭✭✭✭✭
    @Slobodan: I am personally looking into this now.
    Nissim
    Director of Community at Payoneer
  • SlobodanSlobodan Member Posts: 2
    Thank you for your fast reply, Nissim!
  • 55misho55misho Member Posts: 2
    I have same problem
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