Double Monthly Fee Charge And Fee Unclear

uubliveuublive Posts: 3Member
Hello,
I just activated my card and i used it to pay in a restaurant as a "test".

First thing i noted is that i got charged twice for the montly fee of may, so instead of $3.00 i got charged by $6.00:

Date: 5/17/2012 10:48:34 AM Auth Number: 37786819Terminal Id: 87316115 History Maintenance fee May 2012 Payoneer Inc. NY, US Amount to charge: $3.00
Date: 5/17/2012 10:48:33 AM Auth Number: 37786818Terminal Id: 87315477 History Maintenance fee May 2012 Payoneer Inc. NY, US Amount to charge: $3.00


Second, I checked the pre-authorization transaction and, from the 21.7GBP i paied I got charged $42.26. Checking on the fee page, i see that "When a transaction is made as a foreign transaction or is requested in a currency other than USD, charges of up to 3% may be assessed above all charges assessed by MasterCard for the transaction." which means, roughly, that i should get charged 21.7 + 3% = 22.4GBP, which today is about $35.5.
So why I got charged $42.26 ?

Best,
M

Comments

  • DavidDavid Posts: 3,556Member ✭✭
    uublive wrote:

    Hello,
    I just activated my card and i used it to pay in a restaurant as a "test".

    First thing i noted is that i got charged twice for the montly fee of may, so instead of $3.00 i got charged by $6.00:

    Date: 5/17/2012 10:48:34 AM Auth Number: 37786819Terminal Id: 87316115 History Maintenance fee May 2012 Payoneer Inc. NY, US Amount to charge: $3.00
    Date: 5/17/2012 10:48:33 AM Auth Number: 37786818Terminal Id: 87315477 History Maintenance fee May 2012 Payoneer Inc. NY, US Amount to charge: $3.00


    Second, I checked the pre-authorization transaction and, from the 21.7GBP i paied I got charged $42.26. Checking on the fee page, i see that "When a transaction is made as a foreign transaction or is requested in a currency other than USD, charges of up to 3% may be assessed above all charges assessed by MasterCard for the transaction." which means, roughly, that i should get charged 21.7 + 3% = 22.4GBP, which today is about $35.5.
    So why I got charged $42.26 ?

    Best,
    M


    Hey,

    Thanks for visiting our forums.

    Hotels and Restaurants tend to charge a little more as a pre-authorization fee. I have checked your account and the amount has been updated to the actual charge.

    In regards to the double maintenance fee, I am going to pass this on to customer support and get one of them refund it for you.

    Sign up for Payoneer and the US Payment Service

  • uubliveuublive Posts: 3Member
    David wrote:

    Hey,

    Thanks for visiting our forums.

    Hotels and Restaurants tend to charge a little more as a pre-authorization fee. I have checked your account and the amount has been updated to the actual charge.

    In regards to the double maintenance fee, I am going to pass this on to customer support and get one of them refund it for you.


    Thanks David,
    I checked and after the pre-validation now the charge amount is correct. Now I'm wondering (out of topic), since when I am paying with a credit/debit card I am actually signing a fixed displayed amount, is it legal to "pre" charge more without me knowing that?

    m
  • DavidDavid Posts: 3,556Member ✭✭
    uublive wrote:

    Thanks David,
    I checked and after the pre-validation now the charge amount is correct. Now I'm wondering (out of topic), since when I am paying with a credit/debit card I am actually signing a fixed displayed amount, is it legal to "pre" charge more without me knowing that?

    m


    Pre-authorizations are only used to confirm the validity of the card, and are not actual charges. The funds will are returned to the card once they expire.

    Sign up for Payoneer and the US Payment Service

  • Ahmad PrayitnoAhmad Prayitno Posts: 2Member
    edited May 2012
    i have similar case like this, on mei i got doble maintenace fee.
    And my balance is not correctly.

    Second, my balance not yet correctly.
    My first load 46.32

    Here my transaction
    2.5
    5
    3 x 2 (Maintenance Mei, please correct this)
    25.37
    1
    1.02
    1.99


    My balance should be 6.44

    Please correct this
    fee.JPG 74.6K
  • DavidDavid Posts: 3,556Member ✭✭

    i have similar case like this, on mei i got doble maintenace fee.
    And my balance is not correctly.

    Second, my balance not yet correctly.
    My first load 46.32

    Here my transaction
    2.5
    5
    3 x 2 (Maintenance Mei, please correct this)
    25.37
    1
    1.02
    1.99


    My balance should be 6.44

    Please correct this


    Hey,

    Thank you for visiting our forum.

    I am passing the matter on to a manager and it should be resolved soon.

    Sign up for Payoneer and the US Payment Service

  • uubliveuublive Posts: 3Member
    I still quite don't understand something from the Transactions log: if hotels and restaurants (etc) charge a little more as a pre-authorization fee, how come i can see the right amount in pounds, and a "charged" conversion in dollar? shouldn't I see a charged amount in pounds already and, after 48 hours or so, see the correct charge?

    es. i paid 21.7 pounds. in the pre-authorization i see 21.7 and a charged conversion in USD. after 48 hours i get charged 21.7 pound + commissions. If the restaurant charged more during the pre-authorization should i see something else instead of 21.7 pounds?

    thanks again for being so kind explaining .)

    M
  • DavidDavid Posts: 3,556Member ✭✭
    uublive wrote:

    I still quite don't understand something from the Transactions log: if hotels and restaurants (etc) charge a little more as a pre-authorization fee, how come i can see the right amount in pounds, and a "charged" conversion in dollar? shouldn't I see a charged amount in pounds already and, after 48 hours or so, see the correct charge?

    es. i paid 21.7 pounds. in the pre-authorization i see 21.7 and a charged conversion in USD. after 48 hours i get charged 21.7 pound + commissions. If the restaurant charged more during the pre-authorization should i see something else instead of 21.7 pounds?

    thanks again for being so kind explaining .)

    M


    Transaction details will show you the actual amount in your currency (without the pre-authorization mark up).

    The actual pending pre-authorization will show under outstanding authorizations, and will be a little more for hotels and restaurants.

    When the transaction completes it will be for the actual amount of the charge, and the pre-authorization is dropped.

    Sign up for Payoneer and the US Payment Service

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