My payoneer account/card is permanently blocked ! what should I do ?

Hi , My problem is that I lost both my payoneer card and ID card and I reported the lost of my payoneer card , they asked me to fill in some informations but also a scan of my ID card which I lost unfortunately and didn't expect they will ask its scan , and they told me that if i don't send them back the message with all the informations including the ID card Scan In 6 days , My payoneer card will be blocked permanently . And that's what happened ... now i just got my new ID card and I can provide the ID Scan ,  what should i do please to unblock my payoneer account and get a new payoneer card ? Thanks .

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