did not receive my card !

dear payoneer team 

i didn't receive my card until that day 

and i made a very big search but today they told me it's impossibe to find 

i'm confused so what to do please 

 

this is date i should receive the card in 

 

Vous devriez la recevoir entre le 11 Sep 2013 et le 18 Sep 2013

 

 

and this is my ticket ID

 

LTK12153010953030X

 

i posted this topic only when i got sure that the card is not in my countery so please help me 

Comments

  • RomiRomi Community Manager Member Posts: 2,542 ✭✭✭
    Hi,
    I'm sorry to hear you haven't received your card. Customer support will assist you with this matter - please allow up to 3 business days to receive a reply via email.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • thevest_knightthevest_knight Member Posts: 4

    thank you ! 

    i really need answers like that  :)

  • thevest_knightthevest_knight Member Posts: 4

    3 days without answers :)

  • RomiRomi Community Manager Member Posts: 2,542 ✭✭✭

    Hi - please note that it's 3 business days (Saturday and Sunday aren't business days).

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • thevest_knightthevest_knight Member Posts: 4

    nothing untuil this moment !

  • RomiRomi Community Manager Member Posts: 2,542 ✭✭✭

    Hi,

    I see that this ticket is very old (from January). Please contact customer support using the email form/live chat/ telephone and request a new card: http://www.payoneer.com/contactus.aspx

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • MhshahzadMhshahzad Member Posts: 1
    > @Romi said:
    > Hi,
    >
    > I'm sorry to hear you haven't received your card. Customer support will assist you with this matter - please allow up to 3 business days to receive a reply via email.


    me also didn't receive card i received 3 time E-mail for my Idenity card verification i have sent 3 Time my Passport Pics and My resident Card pics in Reply but didn't received any responsed from Payoneer My Email [email protected] please help me .. Iam from Pakistan Living in Greece since 7,8 years Legaly with Residence please Help to get my Card
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