card is not up, why?

I have to resend the 2x and the latter should arrive on 23.04.2014 and 04.30.2014. but till now (05/03/2014) has not reached. my location in Indonesia country, and I desperately need my Payoneer as a business transaction, please help to solve this problem
thank you
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Romi
Community Manager at Payoneer
Find us on Facebook & Twitter
thanks for the response
Hi,
If you've contacted support that's great - they will assist you and issue a new card for you. Please allow up to 3 business days for customer support to reply to your inquiry.
Romi
Community Manager at Payoneer
Find us on Facebook & Twitter
until now there has been no reply. and support is always offline :phew: