Help me understand fees and exchange rates.

AndrejDS

I don't understand MC exchange rate

some things doesn't match

I bought something for 19250RSD, and on that day 1RSD was 0.011776$ witch is 226.6$

It took around 235$

And I know that after pending transaction, amount it takes is fixed by that day's exchange rate

but today after pending I got -235.45$

instead of 225.9$ because today on a pending day 1RSD is 0.011736$

Really don't understand if there is no FEE

 

Screenshots:

http://gyazo.com/282680fe7622e63032b2681b28076d82

http://gyazo.com/c1ecdf336f056c8c6691910db5c15caf

 

Please respond when you see this

Thanks

P.S Romi, it would be great if you could PM you Skype, I have Nissim's Skype, but he is rarely online.

AndrejDS

Anyone?!?!?!

Romi

Hi Andrej,

 

Anytime money crosses borders or currencies, MasterCard and the issuing bank apply processing fees to the transaction. This is true of both POS (Point-of-Sale) and ATM transactions.

If you make a transaction in a currency other than your Payoneer card’s currency, this will be considered a foreign transaction. Transactions in a currency other than your Payoneer card currency will be converted to the card currency.

The currency conversion rate used is based on either a wholesale market rate or in effect one day prior to the processing date for the transaction and may include additional charges assessed by MasterCard and Payoneer. A similar fee is applied when your Payoneer card is used in USD but in a country other than that of the card’s issuing bank. This is called a “cross border” fee.

AndrejDS

Ok Romi thanks for an explanation

But unfortunately I have another problem now, I need to request a new Payoneer card for the safety reasons. Are you authorized for this, and if you are, is there any other way we can talk about this, Skype for example?

Regards,

Romi

Hi,

I unfortunately cannot help you with this here - please contact our support department for assistance: http://www.payoneer.com/contactus.aspx

 

Support will assist with ordering a new card.