Missing Information

MARIOOOMARIOOO Posts: 1Member
customer suport
Hello..

I recently received a payment from a friend of 920$

I ve waited that payment load but it didn t and it shows that there are some missing information.

What s this about?

I have to load any documents or the loader have to load some documents?

Thank you..

Comments

  • NissimNissim Head of Community Posts: 4,013Administrator ✭✭✭✭✭✭✭
    Hi,

    The payment status "Hold Processing" means that additional documents were requested from the loader (via e-mail). Once the documents are received the payment will be processed.

    If you'd like to PM me the payment ID, or your e-mail, I will check the status for you.
    Nissim
    Director of Community at Payoneer
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