Payoneer card for family member

HatimHatim Member Posts: 17

Hello,

 

My brother signed up for a Payoneer card and his request has been declined.

 

Is this related to the same family name? The same address? He was not even asked for his National ID which he could have provided as proof of real identity.

 

How can we solve this issue?

 

Thank you.

Comments

  • RomiRomi Community Manager Member Posts: 2,542 ✭✭✭

    Hi,

     

    We probably saw the same address/IP and it was declined automatically by our system.

    Unfortunately I cannot assist with this on the forum, please contact our support department for assistance: http://www.payoneer.com/contactus.aspx

    Romi

    Community Manager at Payoneer


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