Didn't receive payment but account balance was deducted. MCB ATM

Greetings Everyone!

 

I am in a fix right now so I need some help please.

 

I made a transaction of Rs. 5000 yesterday at about 3:30 p.m. (GMT+5) from MCB ATM I-9 Islamabad. The balance in my Payoneer card was $56.78. The ATM didn't give out the cash and said that it was out of order while my balance was deducted from my Payoneer card and now it's just $0.04.

 

I need help on what to do now. I went to the bank today and they said that there must be some glitch during exchange so Payoneer will reimburse the amount in 48 hours and if that doesn't happen then you should contact Payoneer support because the bank has nothing to do with it.

 

I need to know how will I get my hard earned money back. I have been using the same ATM for 2 years and this is the first time that something like this happened. 

 

Please help.

 

Thank you

Hira

Comments

  • aliravianaliravian Posts: 2Member
    You have to fill a claim form at MCB's same branch, that you did not receive money from ATM withdrawal.
  • adojuttadojutt Posts: 3Member
    Same Shit Happens with me today !
  • Hira Hussain SabriHira Hussain Sabri Posts: 4Member
    Payoneer solved my problem on 26th September. =)
    Took quite some time but am glad that i got my money back. MCB doesn't help though. I am thinking of trying standard chartered next time.
  • kasheekashee Posts: 3Member
    how your problem solved ?you have filed dispute form?
  • Hira Hussain SabriHira Hussain Sabri Posts: 4Member
    Yes, payoneer sent me a dispute form. I submitted my request, they sent me the form, I printed it, filled it, scanned it and sent it to them. They made a conditional credit to my account which became available after confirmation. Took about 1 month 15 days I think.
  • AlieveAlieve Posts: 12Member ✭✭
    payoneer support is not working as it was working in 2012...
    It's gone worst
  • nhtnht Posts: 5Member
    Hello Hira i'm glad that your money is back to you. However can you explain me that: They made a conditional credit to my account which became available after confirmation. Took about 1 month 15 days I think. without any interest. thank you
  • kalimkalim Posts: 2Member
    I am in a fix right now so I need some help please.



    I made a transaction of Rs. 13500 on dated 2-12-2014 from MCB ATM (Miani branch, Tehsil Bhalwal District Sargodha). The balance in my Bank Of Punjab Atm card was 13690. The ATM didn't give out the cash and said that your time limit has expire while my balance was deducted from my Bank of punjab Bhera Branch Account and now it's just Rs. 173.



    I need help on what to do now. I went to the bank today and they said that there must be some glitch during exchange so bank of punjab will reimburse the amount in 48 hours and if that doesn't happen then you should contact bop support because the bank has nothing to do with it.



    I need to know how will I get my hard earned money back. I have been using the same ATM for 4 years and this is the first time that something like this happened.



    Please help.



    Thank you

    kalim
  • JavedrhJavedrh Posts: 2Member
    > @Hira Hussain Sabri said:
    > Yes, payoneer sent me a dispute form. I submitted my request, they sent me the form, I printed it, filled it, scanned it and sent it to them. They made a conditional credit to my account which became available after confirmation. Took about 1 month 15 days I think.
  • JavedrhJavedrh Posts: 2Member
    Hira Hussain Sabri,
    Its a good news. same is happened with me. Can you advise process of this claim or did you receive money in you account automatically by payoneer? Please guide me.
    Thanks and regards,

    Javaid Baig
  • RovshanRovshan Posts: 2Member
    I have not received payment, but account balance deducted. No USD amount is written in ATM. When I check my balance, I see that balance is deducted. I ask you to support me and back my balance to my account.
  • naimajnaimaj Posts: 1Member
    > @aliravian said:
    > You have to fill a claim form at MCB's same branch, that you did not receive money from ATM withdrawal.

    Did you receive your amount?
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