ATM Question

ALi H. Alloush

hey form, I have a question about ATM balance inquiry 
I tried to make a ATM balance inquiry and the ATM quickly shows me a message (do not honor) and gave me the card !
does that mean I can't withdraw money from it or it just a  ATM balance inquiry error ?? 
please tell me, thanks in advance

Justine

HI Ali,

 

I unfortunately cannot assist you with this, I suggest to contact the ATM bank.

ALi H. Alloush

thanks for replying Justine, i phoned the Bank they told me there is another MasterCard ATM on the other side of the building I checked it and it worked )

I have another question about the private load to the account is there an exact number of payments I have to receive before I can receive private loads ?? 
or does it take some time to be supported by my card ? my account started to receive payments though