ATM Question

hey form, I have a question about ATM balance inquiry
I tried to make a ATM balance inquiry and the ATM quickly shows me a message (do not honor) and gave me the card !
does that mean I can't withdraw money from it or it just a ATM balance inquiry error ??
please tell me, thanks in advance
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HI Ali,
I unfortunately cannot assist you with this, I suggest to contact the ATM bank.
thanks for replying Justine, i phoned the Bank they told me there is another MasterCard ATM on the other side of the building I checked it and it worked
)
I have another question about the private load to the account is there an exact number of payments I have to receive before I can receive private loads ??
or does it take some time to be supported by my card ? my account started to receive payments though