Hi, on monday I logged to my account and realize that someone use it to buy flight tickets on Brazilian Airlines, charges are over $2500 in less than an hour.
I called twice 'chargeback department', and them have treated me very well, I sent every form them asked to, and I ask them to send me a new card using DHL (paying $60 more)... but now, I have to wait 90 days to get an answer to my dispute... ... 90 DAYS!!!
Well, I'm really worried about this situation, I've to pay rent, food, a loan and I've a family to take care of, I really can't wait so much time to get my money back. Is there any option to get the money faster? Can I help in any way on this?
I understand that chargeback department people has to validate every transaction, check with the business that did that transactions, an I think a lot more of task to get this done, but I need someone @ payoneer that understand that I someone steal from my account more money than I win in a month, and I have to live.
Is there any option to alert me by email or any find of notification when there's a transaction? I usually don't use my card, instead I prefer to withdraw money from ATM. I remember that when I do a withdraw from ATM I got an email... but this time I got nothing.
This is really frustrating for me, can someone help me there?
PS: CASE ID -> LTK1216102487045X