My Payoneer card is expired. but i still can not see "Renew Card" option on the website

guantgguantg Posts: 1Member

My Payoneer card is expired. but i still can not see "Renew Card" option on the website.

I've contacted customer support via email but no reply till today. Ticket # LTK1216102476088X

please help me...

Answers

  • JustineJustine Posts: 168Guest ✭✭✭✭✭✭

    Hi there,

     

    I am sorry for the delay, the correct department is working to fix this for you and will contact you in several business days.

  • shohelbdshohelbd Posts: 1Member

    my Payoneer master card will be expired next month, but so far I have not got any link to renew my card.

  • JustineJustine Posts: 168Guest ✭✭✭✭✭✭

    Hi, 

     

    Please contact our customer support to order a new card http://www.payoneer.com/contactus.aspx

  • MalikMalik Posts: 2Member
    My Payoneer card is expired. but i still can not see "Renew Card" option on the website.

    I've contacted customer support via email but no reply till today. Ticket # #160626-003445

    please help me...
  • me2munirme2munir Posts: 1Member
    I am having the same problem. I have already contacted customer support. My Ticket #160916-003436
  • SrecnikSrecnik Posts: 1Member
    I am having the same problem. I have contacted customer support. My Ticket #161205-015710
  • mstukalomstukalo Posts: 1Member
    Same problem with me. Only automated reply from support and no action. Ref number 170302-008020
  • milelazarmilelazar Posts: 1Member
    I am having the same problem. No reply from customer support and no renew option. Ticket #170310-010985
  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭

    Hey guys,

    Receiving the automated reply is completely normal. While it does help the Payoneer representative get additional information to resolve your inquiry, at times the automated email may not be related to your specific question.

    Even if that is the case, it is important that you reply to the automated response so the ticket can be redirected to the next available Payoneer represetnative to assist you with your submitted ticket.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • rochdikhlilrochdikhlil Posts: 2Member
    My Payoneer card is expired. but i still can not see "Renew Card" option on the website.

    I've contacted customer support via email but no reply till today. refrence: 170302-009454

    please help me...
  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭

    Heed my advice in the last message I posted in March and you will get a response from a Payoneer support representative in a timely manner, of that I can assure you.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • rochdikhlilrochdikhlil Posts: 2Member
    ok thanks
    i hope it will solve it
  • ninja313ninja313 Posts: 4Member
    edited July 2017
    Hello, my card expires in 3 month but I still can not see "Renew Card" option. Can You help me? Thanks
  • sfaridcstesfaridcste Posts: 1Member
    my payoneer card expired on 05/17 .how can i renew it.
  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭

    Hi @sfaridcste,

    If you are unable to order the replacement card from your account, you will need to contact Payoneer support for assistance in the reorder.
    Keep in mind, that you need to be recently active in receiving payments or have an active balance before a new card will be ordered for you a no additional cost.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • ABGaulABGaul Posts: 8Member
    Same issue my card expire on 11/2016
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