My Payoneer card is expired. but i still can not see "Renew Card" option on the website

guantg

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Justine

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shohelbd

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Justine

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KevinHQ

same here, already created a request: #150910-022434. Please follow up

Malik

My Payoneer card is expired. but i still can not see "Renew Card" option on the website.

I've contacted customer support via email but no reply till today. Ticket # #160626-003445

please help me...

me2munir

I am having the same problem. I have already contacted customer support. My Ticket #160916-003436

Srecnik

I am having the same problem. I have contacted customer support. My Ticket #161205-015710

mstukalo

Same problem with me. Only automated reply from support and no action. Ref number 170302-008020

milelazar

I am having the same problem. No reply from customer support and no renew option. Ticket #170310-010985

Adam_Payoneer

Hey guys,

Receiving the automated reply is completely normal. While it does help the Payoneer representative get additional information to resolve your inquiry, at times the automated email may not be related to your specific question.

Even if that is the case, it is important that you reply to the automated response so the ticket can be redirected to the next available Payoneer represetnative to assist you with your submitted ticket.

rochdikhlil

My Payoneer card is expired. but i still can not see "Renew Card" option on the website.

I've contacted customer support via email but no reply till today. refrence: 170302-009454

please help me...

Adam_Payoneer

Heed my advice in the last message I posted in March and you will get a response from a Payoneer support representative in a timely manner, of that I can assure you.

rochdikhlil

ok thanks
i hope it will solve it

ninja313

Hello, my card expires in 3 month but I still can not see "Renew Card" option. Can You help me? Thanks

sfaridcste

my payoneer card expired on 05/17 .how can i renew it.

Adam_Payoneer

Hi @sfaridcste,

If you are unable to order the replacement card from your account, you will need to contact Payoneer support for assistance in the reorder.
Keep in mind, that you need to be recently active in receiving payments or have an active balance before a new card will be ordered for you a no additional cost.

ABGaul

Same issue my card expire on 11/2016

Anwer

My Payoneer Card has expired 3 months ago now i want to re issue my Card there is no option in re issuance in my account settings would you please guide me.

[Deleted User]

Hi @Anwer In such a case when the card is expired and you have not received a payment, you will also not see the option to renew the card. We advise you to first receive a payment into your Payoneer card and then contact our support team so they can assist you in ordering a new card

nidamaham

My payoneer card has been expired since August and i dont have any option there to activate it again. please help.

GianmarcoPayoneer

@nidamaham Hello,

Unfortunately, your account is part of our old card account programs.

You will need to create a new Payoneer account with a new email.

This will ensure, you have the latest updates and features Payoneer has to offer.

Thank you.