Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

Pre-Auth Transaction-ATM Withdrawal - Pending Authorization

orane Member Posts: 1
Warning No formatter is installed for the format ipb


  • muhammadharoonbro
    muhammadharoonbro Member Posts: 1
    I also withdraw $100 from ATM but machine didn't withdraw my money but a pre-auth ATM transaction of $104 made and balance was deducted from my account. Do you have any Idea should I contact the branch manager from where I withdraw my money or should I just wait for Payoneer to update transaction history???
  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    A pre-authorization means that the merchant (in this case ATM) requested to charge your card but never completed the transaction. The request caused funds to be put on hold, generally for a period of up to 7 business days.

    If the estimated time passes and the merchant does not complete the transaction, these funds will be released back to your card balance.

    As to why the ATM did not charge you in the first place, it's likely there was a technical issue in the bank's system. You can try to contact the bank for details, or simply wait for the pre-authorization to expire and then make a new transaction.