auto confirmation of the loaded funds

jody
jody Member Posts: 9 ✭
in Ask The Community
hi i think its better to have a auto confirmation of the loaded funds from payoneer partners to payoneer account by doing this people will not get skeptical whether they will use the funds right away 3 to 5 business days is like waiting for years payoneer should do something about this

and also i would like to mention about your support
why does your client need to wait for 4 business day only to answer their question
customer service need an exact answer 2 to 3 hours is ok i think you need to hire a 24/7 customer service representative in each country to have a better service

Comments

  • lucaob001
    lucaob001 Member Posts: 1 ✭
    I have the same problem here. I am using the US Payment Service from Payoneer. I attached it on my PayPal and now I need to wait for my funds for days. For example i have a payment in pending for approval since Sept 09 and today is Sept 14. The funds are not loaded, are still in pending
    Its not normal at all
  • jody
    jody Member Posts: 9 ✭
    yes i still have pending funds from amazon payoneer should do something about this
    this is the only thing i hate about them they confirm the money like decades and also their support can reach out to you for amost 1 week
  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    Please note that we do offer immediate customer support, via telephone and live chat. E-mails to take a few days to be reviewed.

    In regards to payments, while the majority are funded automatically, some do require a manual review. We understand that this can at times cause a slight delay, however it is a process that is necessary in order to ensure the financial security of both Payoneer and our account holders.
  • jody
    jody Member Posts: 9 ✭
    yes sir nissim we do uderstand that but i think 3 business days would be enough to review all the nesessary thing betwee the payoneer and the account holder

    o the other hands can you check my funds on my payoneer? or you have a limits to do things? :smile:
  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    You are most likely experiencing an added delay due to the weekend - in the majority of cases payments are reviewed immediately or within 24-48 hours.

    Unfortunately, no, we do not have access here on the forum to assist with account specific support or payment related issues.
  • jody
    jody Member Posts: 9 ✭
    oohh and i forgot what are those payment that require a manual review so that we know can you tell us please :smile:
  • jody
    jody Member Posts: 9 ✭
    > @Nissim said:
    > You are most likely experiencing an added delay due to the weekend - in the majority of cases payments are reviewed immediately or within 24-48 hours.
    >
    > Unfortunately, no, we do not have access here on the forum to assist with account specific support or payment related issues.


    so i think that it should be here by monday right? the funds arrive sept 11
  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    All payments are passed through our automated systems, which look at various different pieces of information. Based on this review, the payment will either be processed automatically or will require a manual review.

    I'm not able to provide specifics on this process, for security reasons, however I assure you that all decisions are made to ensure your financial security, and we do our best to have all payments available as soon as possible.

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