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Cross border fee refund

mohammed-A
mohammed-A Member Posts: 24 ✭✭
in Ask The Community
OK, I have a Paypal refund, money was credited back to my account minus the 1,8% cross border fee.

I think the refund should cover the entire amount including the cross border fee as the transaction was in USD and there was no currency conversion, otherwise we are paying for nothing here.

This is a debit card ok ? sometimes for a few missing bucks your money balance becomes useless.

Comments

  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    Hi - when a merchant issues a refund to your card, our system will generally process the entire amount. If the cross border charge was also not refunded, please contact our customer support department so that they can check your account and look into it: http://www.payoneer.com/ContactUs.aspx
  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    Ok, please send me a PM with the reference ID number and I'll be happy to check that.
  • mdimranhossain
    mdimranhossain Member Posts: 4 ✭
    > @mohammed-A said:
    > Hi,
    >
    > Yes I've already contacted the CS via email and live chat , live chat said that the cross border fee should be refunded, and the email response says "processing fee is up to the merchant to refund that or not"
    >
    >

    Did you found back the so called cross border fee?
    Md Imran Hossain
    http://bhubs.com

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