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How do i cancel a UK Direct Debit setup from my Payoneer card ?!

vbdance
vbdance Member Posts: 2 ✭
edited October 2014 in Ask The Community
Hi all. So, to make it as short and clear as possible, here it goes :smile:
I have setup a direct debit/recurring payment from my payoneer card with a company in the UK ( TALK TALK , an internet provider ) while i was living there. I closed my account with them but they keep withdrawing funds from my card ( i only noticed this in the past month since i moved from there and thought things were cleared out with them ). I tried to cancel my payment from their website, but not having an active account anymore, the system won't let me fiddle with this option. I tried to reach out to them over the phone but it is impossible to get through. Is there any way to cancel this payment from my Payoneer account ? I do not see any option for stopping such a monthly payment. Thank you in advance for the answer(s) :)

Comments

  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    Hi,

    Due to regulations related to merchant charges and recurring payments, Payoneer is not authorized to cancel this on our end.

    I would suggest trying again to reach out to the merchant, or contacting us and requesting to have a new card issued for you: https://payoneer.custhelp.com/
  • vbdance
    vbdance Member Posts: 2 ✭
    Thank you, Nissim. Do i have to withdraw my funds or can i just transfer them to my new card before i receive it ?
  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    You'll be able to transfer all available funds to the new card. Your funding sources will be automatically moved over as well.

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