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Where is my money

Mohawsha
Mohawsha Member Posts: 1 ✭
in Ask The Community
Hi all I had a problem with a private load on 09/14/2014 i used my own visa card
the load was Rejected by Payoneer Security Department
the funds was credit from my visa card & i still didn't receive any refund

payment id 12144951

Comments

  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    If a Credit Card Load is not approved, the pending authorization hold on funds is released and the funds are returned.

    I would suggest contacting your card company and asking them why this pre-authorization is not available on your account yet, or contacting Payoneer customer support for assistance: https://payoneer.custhelp.com/

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