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Customer Support Email Domain

shockr Member Posts: 4
I submitted a support request and I noticed that the response email came from a different domain: [email protected]

I'm being required to submit information related to my account and the email seems legitimate since it contains my ticket number, but I haven't seen any emails by Payoneer from this address previously, so I I just need to make sure.



  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    Hi @shockr‌

    Thank you for checking with us - if you're ever unsure, the best thing to do is contact us and ask.

    This is a valid e-mail, as we have recently moved to a new customer support platform. This new platform will allow us to continue developing and improving the way we provide you with top level support.

    We do understand that the e-mail may be a confusing charge, and plan to update that shortly to revert back to the standard e-mail ([email protected]).

    Thanks again.