Please Get More Chat Operators

jjsuico

It is very frustrating because it's taking forever to line up in the chat queue

And the worst thing is it seems that you only have one person (Romy) manning the chat lines.

This should change ASAP.

petkimemia

I second you on that. It takes like 30 minutes before you get ahead of the line and that kinda sucks, since you are contacting support to have your problems solved asap.

jjsuico

I think they are trying to cut cost. Otherwise, something is terribly wrong with their system.

Nissim

Thanks for the feedback, guys, I'll be sure to pass this on to our Quality Assurance and Customer Support management.