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What is the average waiting time for a support ticket to be replied?

Dario M.
Dario M. Member Posts: 17 ✭✭
in Ask The Community
Do you suggest to pick up the phone for urgent matters?

Comments

  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    E-mail inquiries to our customer support department are generally reviewed within 2-4 business days.

    For immediate support we do suggest contacting us via telephone or live chat: https://payoneer.custhelp.com/app/Contact_us
  • Dario M.
    Dario M. Member Posts: 17 ✭✭
    I'm glad I can use phone or live chat for immediate support.
    BTW more than 4 business days ago I had to sent an attachment in order to explain my payment issue, therefore the Email was the best way to contact customer support.

    Unfortunately I got no reply to date,
    May I suggest to allot more resources to customers who generate you a LOT of fees ?

  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    Thank you for the feedback, Dario, I'll make sure to pass it along.

    If you don't receive a solution to your issue soon please let me know.
  • Dario M.
    Dario M. Member Posts: 17 ✭✭
    I got a reply after contacting support via chat, thank you

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