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Where to see live chat button?

I have been trying to get hold of a Payoneer customer service agent through emails. However, I haven't really got any reply from them regarding my application status approval since I applied almost a month ago with this reference number: LTK1216103220354X.

I thought live chat would be a better way to talk to them but, I couldn't find the button. I went to Contact Us and Chat but it only shows the time when they are available. They should be available by now but there is no button at all...there is just no way to get connected with one agent.