Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

Missing documents, please contact customer support

Good day,

I have an issue with payoneer, i always receive payments through oDesk and Nubelo, lately my clients are hiring me directly through PayPal and pays me all the time.

Now two of my clients wanted to pay me directly with their credit card, the did a private load in my card and payoneer asked them for documents, which they sent yesterday. Until now i didn't got any answer from payoneer and i'm kinda worried.

Appreciate the help you can give me.


  • douglasroos
    douglasroos Member Posts: 2
    There's no one attending this forum? I asked this almost 15 hours ago without any reply
  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    We are unfortunately not able to provide account specific support here on the forum. 

    For assistance with this issue, please feel free to contact our customer support department: