Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

Deduction fee on OHT

Hello, Nissim

"Please note that Payoneer charges $9.95 for issuing the card, this amount will be deducted from the first payment/s to the card." This sentence has come to my mailbox in confirmation mail after attaching the existing Payoneer account to OHT. As far as I know you issue the cards free of charge and I denoted this point on OHT forum and asked them to clarify why they announce that Payoneer charges fee for cards and they advised me to contact Payoneer instead of OHT for this matter. Please I need a reply from you regarding this.



  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    It looks like the OHT support team is referring to our one-time activation charge, and are incorrectly describing it as an issuance fee. I apologize for the confusion.