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I'm sorry to say : bad experience with you

Kamilia Member Posts: 7
When I received the card from you, I was excited.
He came time to receive money in my account.
I received a payment in September, even from a US company
which to my regret was canceled, why ? I have not heard yet.
From September until now in December this payment has not been returned to the initiator.
I sent several emails, i have discussed in chat, I called but I could not talk to anyone on the phone
for explain what happened with my money .
What answers I received by email ?
See below
1. Your inquiry is important to us.
Our staff will contact you within 3 business days.
Date Created: 12/04/2014 09:36 AM
Reference Number: 141204-002691
2. Response (12/07/2014 11:11 AM)
Your request is under review with the relevant department.
You will be informed via e-mail.
Customer Service
3. Reference Number: 141204-004397
Response (12/09/2014 10:14 AM)
Please note that the payment no. 12123231 was returned to initiator.
the funds should be available in a few days.
Customer Service
4. Your question has been received. Your inquiry is important to us.
Our staff will contact you within 3 business days.
Subject: Payment amount issues
Reference Number: 141216-000802
Date Created: 12/16/2014 04:07 AM
5. Reference Number: 141216-000802
Response (12/20/2014 07:05 AM)
Please be advised that we transferred your request to the relevant department. They are waiting for a trace number, once we have it , we will send you an email with that trace number.
Customer Service


  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    I'm very sorry to hear that you are not satisfied with your recent experience. I have pass this onto our Quality Assurance Team, who will be contacting you shortly to provide further assistance.
  • Kamilia
    Kamilia Member Posts: 7
    You pass this onto our Quality Assurance Team ?
    Make me laugh even !
    4 months is passed waiting this money to return to initiator, Nissim .
    All this time why no one took action to solve my problem .
    i received email that money be into account for initiator after few days, and in another email money be into account for initiator after 90 days.
    But in any case passed 4 MONTHS ! Not just few days or 90 days !
    These are the services which Payoneer, offer for clients ?
    I can not leave my money to be suspended somewhere, do not know where.
    I have already filed a complaint The Financial Ombudsman Service ,
    because your Customer Service don't give me answer in this matter .
  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    I do see that our support team has been in touch with you, unfortunately I do not have access to your detailed account information and so cannot assist further.

    As I mentioned, I have passed this on to a support representative and assure you that they will follow up and make sure to work with you in resolving the issue.
  • VladimirG
    VladimirG Member Posts: 2
    Hi Kamilia,

    Did they solved your case?
    I am asking, because I have similar problem with Payoneer, and want to know what I can expect…
    Company I work for made payment more than one month ago. Money never show up on my account (I have approved account). I called more than 8 times, I send emails, have live chat once…
    I provided them with all data they requested (company number, trace number…).They requested screenshot of transaction, to verify that transaction was successful, and that problem is not my employer. I ask my employer to make screenshots of transaction which I forwarded to Payoneer. That was two weeks ago.
    8 days ago, I called them again, and girl from tech support told me that they manage to trace money, that my transaction is stuck in Bank of America, and asked me to be a little bit more patient because procedure to transfer money on my account takes couple of days. I waited 5 more days, called them again and realized that they did nothing, and that payment department returned my case to tech support with request to ask me did I contacted my employer about transaction, because they think that problem is on my employer side.
    First off all, of course I contacted them! How do they think I have screenshot of my employer bank account if I didn’t contact them?!
    And second of all, on screenshot they can see that transfer was successful, and all relevant data…
    They told me to wait again up to 3 business days…
    I was searching forum to see other people experience, and I found your post. 4 months and nothing?
  • Kamilia
    Kamilia Member Posts: 7
    Dear Vladimir
    Yes, my problem is resolved, but after a few months .
    until I became tired of sending emails and talk in chat to get the same answers every time .
    However, I found a provider of banking services much better than they .
    All the best
This discussion has been closed.