Great Product / Bad customer service.

warsani

Using Payoneer for couple of years. Had a great experience with the product itself. But the customer service is very bad.

Had sent many emails but never heard back, then submitted ticket and was suggested that it will take 3 business days, around 7 business days passed but did not heard back.
Then called the customer support they were polite, told me that my issue will be resolved on priority with 48 - 72 hours. more than 72 hours passed and the issue still there.

Please check and resolve the matter on priority.

ticket ref: LTK1216103856836X

Nissim

I'm very sorry to hear that you are not satisfied with your recent experience with our support team. I am going to pass this on to a customer support supervisor, who will be getting back to you as soon as possible.

warsani

Ok, i hope this time they will not take days and days to get back to me.

awaiting their soonest email.

warsani

more than 24 hours passed and still no email from any of payoneer representative on this matter and the issue is still not resolved.

warsani

Hi Nissim,
More than 2 days passed after your reply, but still no one contacted.

can you please let me know how many days or weeks did you meant by saying 'as soon as possible' ?

warsani

More than 15 DAYS passed since I logged my complaint and STILL the problem is NOT resolved.

calling their customer support almost on a regular basis for past few days.


P.S. one good thing i must admit that their call support staff is getting better now than before.. at least they listen to the problem. i wish their email support could also been so responsive...

[Deleted User]

I just went over your recent correspondence with our team and I see your received an email that your issue was resolved. Please let me know otherwise. 

warsani

Hi Sivan, The problem has still not resolved. But i received an email from staff member saying that payoneer team is working on it to resolve the problem. in the meanwhilem they had provided me a temporary solution.