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Payment complications

I received a direct card deposit from a client and after one day I was asked to wait till loader verifies his info. Once he finished the verification the status of payments changed from missing information to processed and a date for load was set. On the day if load even after three days payment kept hanging and when I asked support about the issue I was told my limit is 500$ per day. Which was totally new to me as on every private loading page the limits stated are 1000.00$. Now I am just seeing a money saying processed on my transactions for a money I never received. Did anyone experienced this before or am I missing something.