Ordered a GBT. Received a wire transfer. Bank charged wire transfer fee!
I made a withdrawal yesterday morning to my bank account and
instead of receiving a confirmation with the total amount in Peruvian Soles I
was sent a confirmation in American Dollars. I thought it was strange but
didn't think much about it.
The GBTs always get deposited into my account at around 4:00 p.m. the same day
but this time I didn't get anything.
When I logged into my bank account at around 11 p.m. saw that I did get a deposit but was charged a wire transfer fee of around $22.41!
This was the 15th GBT I ordered so I'm not sure why this happened. Could you please refund the $22.41 to my account and check your system? I have already sent a message to customer service but since they are slow to respond and I need to get this fixed asap, I'm posting it here.