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My money still not reach my payoneer account

eldera Member Posts: 1
i use direct deposit payment method for receive payment from amazon. my amazon account status show that payment has been sent on 2/27/2015, but untill now, the payment did not reach my payoneer account.

i've ask this case to customer service using live chat on 03/05/2015, customer service (Miss Bella) said that my payoneer account is is currently suspended for inactivity, but when i check my payoneer account, there is no notification showing that my payoneer account is suspended, my account is still activate.

what is the problem? i still not receipt my money. where is my money?