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Payoneer deleted my previous post related to this problem , so I am posting again!

Hello , I've been Payoneer user since 2014 and use it many times without problems .I used to keep some 2000-3000$ in my Payoneer account , in order to save some cash and use it whenever I badly need it.

In 2014 , I used to have some $4000 in my Payoneer account and kept it there for some 2-3 months .During this period (November -December 2014 ) I had no activity nor income payments to my Payoneer account so obviously I didnt log into my account during these 2 months.

In December 2014 I have noticed that my Payoneer account has been locked with apparently no reason so I decided to contact Payoneer and ask about it.
I 've been told that: "Leah: Unfortunately, I am unable to provide you with any information about your account closing for security reasons."

After this episode I was instructed to send a new set of documents+ info regarding me and my business , which I did ,hoping they will release my money. Unfortunately nothing happened!

Although I still disagree with the decision to deny my appeal I will abide by it , I am respectfully requesting that the hold on my funds be lifted.I understand Payoneer’s need for holding funds for chargeback purposes, however a review of my account history for the last two years will reveal a zero chargeback rate!!

Today I have tried to contact Payoneer and "Leah " -which sent me previous emails , requesting proof of payments (which I ve already sent via email)- couldnt provide me with any info after 4 months!!!!

Here is our chat conversation :
Leah: Hi, my name is Leah. How may I help you?
You: Hello Leah
You: I am Vasilina
You: I have sent you an email.
Leah: In order to assist you in this matter, I need to first review your details and verify your security information.
Leah: What is the email address associated with your Payoneer account?
You: [email protected]
You: Reference Number: 141203-001175
Leah: Please hold while I pull up your information to assist you further.

Leah: Can you please provide me with your date of birth in the US format (Month/Day/Year)?
You: 08/24/19**
Leah: Thank you.
Leah: Can you please reply with the number of your government issued ID provided during registration? (It can be the number of your national ID, driver license or passport).
You: 052****24
Leah: Thank you.
Leah: Before we proceed, please provide me with the answer to your security question: What is the last name of your high school best friend?
You: ****
Leah: Thank you.\\
Leah: Unfortunately, I am unable to provide you with any information about your account closing for security reasons.
Kindly find a different payment method company, other than Payoneer, to assist you further with your business.
We appreciate your understanding and thank you for your cooperation.
Leah: your request was transfred to the relevant department
Leah: Thank you for visiting. Please feel free to contact us again at any moment during our business hours.
Our telephone lines are available from 6:00 AM to 6:00 PM EST and our chat services are available from 09:00 AM to 04:30 PM EST, Monday through Friday. Goodbye!
You: I understood that already , but i would like to know when my funds will be released?
Leah has disconnected.
That being said I feel that any reasonable person would conclude that holding my entire balance for over 4 MONTHS is excessive and I am requesting that the hold on MY money to be lifted.


  • jad152
    jad152 Member Posts: 3
    This is not good at all. If I knew Payoneer was like this I wouldn't have sign up for their service.