Email from strange address

anupviewsanupviews Posts: 20Member ✭✭
Hi,

I sent an email message from payonner. I got reply back email from: [email protected]

Is this legit or not?

Thanks!

Comments

  • MadbunnyMadbunny Posts: 37Member ✭✭
    Without knowing what it say in the email and complete header is hard to say if is legit, what i can tell you that email is not from Payoneer. It could be that company who you sent your email is using this as some sort of automatic reply but then again we dont know to who you originally sent your email.
    Hard to make any checking based only on email. If you have any sensitive data (and probably you have) then do not post this information here on forum but open a ticket and ask support for help. There you can copy entire email including header so they will be able to tell you what to do.
    I often come to the conclusion that my brain has too many tabs open.
  • anupviewsanupviews Posts: 20Member ✭✭
    Madbunny said:
    Without knowing what it say in the email and complete header is hard to say if is legit, what i can tell you that email is not from Payoneer. It could be that company who you sent your email is using this as some sort of automatic reply but then again we dont know to who you originally sent your email.
    Hard to make any checking based only on email. If you have any sensitive data (and probably you have) then do not post this information here on forum but open a ticket and ask support for help. There you can copy entire email including header so they will be able to tell you what to do.
    I used to 'Contact Us' form from Payonner's own website choosing 'Card to Bank' option on subject. It's asking for email address and my physical address.
  • anupviewsanupviews Posts: 20Member ✭✭
    edited March 2015
    Here's the reply: 

    RE: [Reference Number: XXX-XX-XXX]

    image


    Reference Number: XXX-XXXXX

    Dear My name,

     

    Thank you for contacting us.

     

    This is an automatic reply. If this message does not resolve your issue, please reply with further details and we will be happy to assist you.

     

    According to our system, you have selected to receive your payments directly to a Payoneer MasterCard. If you are interested to switch to the Bank Transfer service, please reply to this e-mail with the following details and we will send you a link that will enable you to register:

     

    1.     Date of Birth

    2.     Full address (must match the one in our system)

    3.     Username (e-mail address used for registration)

    Please note that the Payoneer Credit Card Loading Service is currently available to Payoneer cardholders only. The Bank Transfer service allows you to receive payments from participating partner programs directly to your bank account in over 200 countries. Once you are fully registered for this service, the remaining card balance will remain on your Payoneer card and should be used wherever MasterCard is accepted electronically. All future payments will be directed to the Bank Transfer service.

    Sincerely,

    Payoneer Customer Support

  • SivanSivan Posts: 642Administrator ✭✭✭✭✭✭✭
    Thank for reporting this. It does seem like a phishing attempt. Could you please forward the email to me ([email protected])? Thanks.
  • anupviewsanupviews Posts: 20Member ✭✭
    edited April 2015
    Sivan said:
    Thank for reporting this. It does seem like a phishing attempt. Could you please forward the email to me ([email protected])? Thanks.
    I forwarded you the mail.

    This is so surprising. How did Payoneer get so vulnerable? How did they even got MY reference number when I contacted PAYONEER?
  • SivanSivan Posts: 642Administrator ✭✭✭✭✭✭✭
    Thanks. I checked and it is NOT a phishing attempt, but is an official address end by Payoneer’s automated support system. We have now removed it so it will not cause any more confusions as such.

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