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How to dispute payment?

Lalala Member Posts: 1

i have wrote an email through payoneer site about 3-4 days ago, regarding payment disipute. sadly i not yet received any answer.
I use payoneer long years ago, and never had problem.
however recently I have ordered items from Germany, and my items never arrived, and the company i ordered from is unreachable.
i want to dispute the payment, and want to know what my options are, and how can i get back my money, its about 700 usd.

i never did this before as it never needed, so i need some guidance what to do.

thank you