disrespectful and incompetent support service

Hello, ive been really deceived by the chat services provided...i waited for more than four hours and one operator was incompetent and disrespectful....he stop the chat session saying he cudnt help me..
and the other person was really slow
also i received a card 2 years back and i never activated it....and i completely forgot my password.ive been asked for security questions and the answer to the security question and a mobile number which i dont even use....and the operator even asked for my ID number and finally said he cud not help me and disconnected without warning...im shocked and i dont feel safe anymore...especially that my account is still unavailable,,,im unable to change the password because to change it the answer to security question and phone numbers i dont even use have to be provided...am also reading horrible reviews about ppl's money being held and they cannot access it...
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